AT&T Digital Life Reviews

(based on 2 reviews)

121 of 227 people found this review helpful

I had purchased this system on a Saturday. I went in for a cracked phone screen and was cleverly conned into the system. It all seemed legit. I got home and scoured the web for reviews. Glad I did. I called them to cancel on Monday, I waited for 15 minutes before getting another sales person. I explained why I wanted cancel, and price was a factor. He kept me on the phone for 40 minutes, trying to offer me discounts after discounts. He said he couldn't believe I didn't want these "generous" offers. At this point my blood was boiling. I kept my calm and kept repeating myself, I simply wanted to cancel, please cancel. He finally agreed to cancel. He then mysteriously had computer problems and had to reboot, put me hold even longer. After awhile he said it was cancelled and that the equipment hasn't been shipped yet and will cancel that as well. After an excruciating call he said it was all cancelled and we hung up.

Tuesday, I received an email saying the equipment has been shipped to my home. Confused, after being told it was cancelled, I called again. I was on hold for... (Read the full review)

In summary, I would not recommend AT&T Digital Life to a friend.

166 of 304 people found this review helpful

I had at&t digital life installed on 4/19/14. Took about 8hrs to install. The techs were good but not all that versed in the entire system yet. The system itself could be very promising, but at this point leaves a lot to be desired. Here are the pros and cons of the system;

Pros;
Full featured system with only room for improvement over time.
Home automation features, various options
cellular broadband with wifi back up
Smart phone/ tablet apps

Cons;
Key pad is serious flawed - chimes are so silent you have to be next to the keypad to hear it
Audible siren not very loud, need two sirens to be heard on second floor
App for smart phones lacks security, the system can be armed and disarmed without a pin code
App lacks information on alerts, you just get a notification of an event, but it doesn't tell you what the event was.
Monitoring fee is high when you add feature sets, could end up costing in the $70.00 range.

Bottom Line;
Until the system proves to be more reliable and the keypad and siren problems are addressed, I would stay away from digital life. If your a Costco member, check out the Link Security System. It's a robust system with advanced... (Read the full review)

In summary, I would not recommend AT&T Digital Life to a friend.